BE/B.Tech(Computer Science Engineering, Information Science/Technology)
BSc(Computer Science, Information Technology)
Location: Pune
Job Category: BSc/BCA/BCM, IT/Software
Last Date: 20 December 11
Job Type: Full Time
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Essential Functions :
- The major areas required of the incumbent to successfully perform in this position
- Deploy IDeaS Software products on the Server side
- Maintain Server side software so as to provide 99% uptime.
- Provide timely and accurate feedback to Quality Assurance and Software Development teams on the product status.
- Complete upgrades of IDeaS software on the Server side.
- Coordinate with Internal clients such as Project Managers, Client Managers, System Analysts, Quality Assurance and Software Development for issue resolution
- Investigation of e-Mail /Hardware/ Operating System/ Network issues
- Analyze and resolve Product and Infrastructure related technical issues
- Special projects that need implementation on a live system
- Train new and existing personnel on current processes and procedures
- Documentation of new processes and update existing documentation to keep it current
- This Job requires working in Shifts since the Department works 24×7.
Eligibility Criteria :
- BE/ B.Tech/ B.Sc (CSE/ IT)/ BCA/ or equivalent education, experience or training
- Good communication skills, both written and verbal
- Experience with Windows 2000/XP/2003
- Comfortable with Hardware and Networking issues
- Experience with a command language (i.e. DOS or UNIX)
- Knowledge of SQL
- 0.6 – 2 years of experience in Technical Support











